Return Policy

At BENGRIN, we want you to shop with confidence. If you are not satisfied with your order, please contact us as soon as possible so we can review your request and advise you on the next steps.

To be eligible for a return, items should generally be unused, unopened (where applicable), and in their original condition and packaging. Returns that do not meet these conditions may not be accepted, particularly for hygiene-sensitive, personal care, or wellness products where resale is not possible.

Please contact us before returning any item so that we can provide the appropriate return instructions. Unauthorised returns or items sent back without prior contact may delay processing or may not be accepted.

Where a return is approved, refunds or exchanges will be processed in accordance with the condition of the returned item and the circumstances of the request. Shipping charges are generally non-refundable unless the return is due to an error on our part or a faulty item, subject to your statutory rights.

If your order arrives damaged, incorrect, or with a quality issue, please contact us promptly with your order details and, where possible, supporting photographs. This will help us investigate the issue and resolve the matter as quickly and fairly as possible.

For return requests or refund enquiries, please contact us via the Contact page on https://bengrin.co.uk or email us at bengrin.co.uk@gmail.com.