Terms & Conditions

1. *Introduction*
These Terms and Conditions govern your use of this website and any purchases made through it. By accessing the site or placing an order, you agree to be bound by these Terms.

2. *Use of the website*
You may use the website for lawful, personal purposes only. You must not attempt unauthorised access, interfere with its security, or use it in any way that could damage or disrupt its operation.

3. *Products and information*
Product descriptions, images and other information are provided in good faith but may differ slightly from the actual product due to updates, packaging changes or screen display settings. Any wellness or care information is general only and not a substitute for professional advice.

4. *Orders, prices and payment*
All orders are subject to availability and our acceptance. Prices are shown in GBP and may be changed at any time before an order is confirmed. You must provide correct payment details, and payment must be successfully processed before your order is dispatched.

5. *Delivery*
Delivery options and estimated times are shown at checkout. These timeframes are estimates only and may vary due to courier delays or other factors. Risk in the goods passes to you once they are delivered to the address you provide.

6. *Returns and cancellations*
If you buy as a consumer, you may have rights to cancel and return your order under applicable UK consumer law. Returned items normally need to be unused, in resaleable condition and in their original packaging, unless they are faulty or not as described. Details of our returns process are set out in our Return Policy.

7. *Faulty or incorrect items*
If an item arrives damaged, faulty or incorrect, you should contact us promptly with your order details and, where possible, photographs of the issue. We will repair, replace or refund in line with your legal rights and our Return Policy.

8. *Intellectual property*
All text, graphics, logos, images and other content on this website are owned by us or used under licence. You may not copy, reproduce, distribute or use any part of the site for commercial purposes without our prior written permission.

9. *Privacy and personal data*
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data. By using the site or providing your details, you confirm that you have read and understood that policy.

10. *Liability*
We are not liable for any indirect, incidental or consequential loss arising from your use of the website or products, except where such limitation is not allowed by law. Nothing in these Terms limits our liability for fraud or for death or personal injury caused by our negligence.

11. *Changes to these Terms*
We may update these Terms and Conditions from time to time. The version displayed on the website at the time you use it or place an order is the version that applies.

12. *Governing law*
These Terms and Conditions are governed by the laws of England and Wales. Any dispute relating to these Terms or to your use of the website will be dealt with by the courts of England and Wales.